BullBatch Ltd

Privacy Policy

BullBatch respects your privacy and is committed to protecting the personal information you provide when using our platform, digital market products, payment services, Forum, and customer-support services.

This Privacy Policy explains what information BullBatch Ltd ("BullBatch", "we", "us", or "our") may collect, why we collect it, how we use it, when it may be shared, how it may be retained, and the choices and rights that may be available to you.

By creating a BullBatch account, using BullBatch services, submitting information to us, participating in BullBatch products, or otherwise accessing the platform, you acknowledge the practices described in this Privacy Policy.

1. About BullBatch

BullBatch is a technology platform/company offering digital market products and related services, including:

BullBatch supports users in multiple countries. Certain services, currencies, payment methods, verification requirements, and features may differ depending on the user's country and the services available in that location.

2. Information We Collect

The information we collect depends on how you use BullBatch.

Account Information

When you register or use BullBatch, we may collect information such as:

A phone number is not normally required for standard BullBatch registration, although certain third-party payment providers or services may require additional information.

3. Identity and KYC Information

Certain BullBatch services require identity verification. Where KYC verification is required, we may collect or process information including:

Accepted identity documents may include:

Where an NIN slip is used, BullBatch may require a photograph of a clear printed physical copy.

Downloaded documents, soft copies, screenshots, or documents displayed digitally may not satisfy BullBatch's verification requirements.

Identity information may be processed using automated tools and other authorized verification processes to help assess document readability, identity consistency, age eligibility, duplicate identities, and compliance requirements.

BullBatch does not disclose the internal operation of its identity-verification or fraud-prevention systems.

4. Bank and Payment Information

When you add a bank account, make a deposit, request a withdrawal, transfer money, or use another payment-related service, we may process information including:

Where supported, BullBatch may use third-party payment gateways or banking partners to validate bank information, process deposits, process withdrawals, and confirm transaction status.

The payment methods displayed to a user may depend on the user's country and the methods made available by the relevant payment provider.

BullBatch customer support will never require your banking password, PIN, or private banking authentication credentials.

5. Transaction and Platform Activity

When you use BullBatch products, we may collect information relating to your platform activity, including:

This information is necessary to operate BullBatch products, maintain accurate balances, process transactions, resolve disputes, detect duplicate processing, enforce applicable limits, and provide customer support.

6. Referral Information

If you invite another person to BullBatch or register using another user's referral link or code, we may process information relating to that referral relationship.

This may include:

BullBatch may refuse, reverse, restrict, or reject referral benefits where fraudulent registrations, duplicate accounts, abuse, manipulation, or other prohibited activities are detected.

We do not publicly disclose the internal methods used to identify fraudulent or abusive referral activity.

7. Device, Session, and Security Information

To protect BullBatch accounts and maintain platform security, we may collect or process technical information such as:

This information may be used to:

BullBatch does not disclose its internal fraud-detection methods, security thresholds, device-detection methods, or anti-abuse logic.

8. Cookies and Similar Technologies

BullBatch may use cookies and similar technologies to:

Some cookies may be essential to the operation and security of the platform. Disabling essential cookies may prevent certain BullBatch features from functioning correctly.

9. Customer-Support Information

When you contact BullBatch support, we may collect and retain information contained in your support interaction, including:

Customer-support information may be used to investigate issues, verify transactions, resolve complaints, prevent fraud, and improve BullBatch services.

10. BullBatch Forum Information

If you participate in the BullBatch Forum, we may process:

Forum posts may be visible to other BullBatch users.

Do not post passwords, verification codes, private banking information, identification numbers, private contact information, or another person's personal data in the Forum.

BullBatch may use automated systems to help identify spam, fraud, harassment, impersonation, threats, disclosure of private information, abusive content, and other violations of Forum rules.

11. Media Uploaded to the Forum

Users may be permitted to upload supported images or videos to the BullBatch Forum.

Supported formats may include:

Users should only upload media they have the right to share.

Do not upload confidential identity documents, private financial information, or another person's personal information to a public Forum.

12. How We Use Personal Information

BullBatch may use personal information to:

13. Automated Processing and Artificial Intelligence

BullBatch may use automated systems and artificial-intelligence technologies to assist with certain platform functions.

These may include:

Automated systems are tools used to assist BullBatch's operations.

BullBatch does not disclose confidential prompts, internal system instructions, fraud-detection rules, security thresholds, source code, or other information that could be used to manipulate or bypass these systems.

14. How We Share Information

BullBatch may share information where necessary with trusted service providers that help us operate the platform.

These may include:

We may disclose information when reasonably necessary to:

15. Payment Disputes and Wrong Transfers

BullBatch-to-BullBatch transfers may be processed instantly. Users are responsible for confirming the recipient's Public ID before completing a transfer.

If funds are sent to the wrong valid Public ID, BullBatch may, where appropriate and technically possible:

Recovery is not guaranteed.

BullBatch will not casually disclose another customer's private bank-account information or other sensitive personal financial information.

Where disclosure is legally appropriate, information may be provided through a lawful process involving the relevant bank, regulator, court, law-enforcement authority, or other authorized party.

16. Fraud, Multiple Accounts, and Compliance

BullBatch permits only one account per person.

We may process identity, account, transaction, banking, referral, technical, device, and activity information to identify:

Where prohibited activity is detected, BullBatch may:

We may not disclose the precise internal reasons, detection methods, formulas, or thresholds used where doing so could undermine security or fraud prevention.

17. Account Deletion

Users may request deletion of their BullBatch account through the available account settings or supported account-deletion process.

Password confirmation may be required before deletion.

Deleting an account does not necessarily result in the immediate deletion of every record associated with the account.

BullBatch may retain certain information where necessary for:

A deleted account may later be registered again using the same email address, subject to BullBatch's one-person-one-account policy and applicable verification requirements.

Accounts that have never been funded and remain inactive for 30 days may be automatically deleted.

18. Data Retention

BullBatch retains information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may differ depending on the type of information.

Transaction, payment, fraud-prevention, identity, security, dispute, and compliance information may need to be retained for longer periods than ordinary account-interface information.

Even after account deletion, BullBatch may retain information where reasonably necessary to:

19. Data Security

BullBatch uses reasonable technical, administrative, and organizational measures designed to protect customer information from:

However, no internet-based platform, payment system, database, or electronic storage system can be guaranteed to be completely secure.

Users should:

20. Children

BullBatch is intended for persons aged 18 years and above.

Users under 18 are not eligible to complete BullBatch KYC or use services requiring adult verification.

If BullBatch becomes aware that an ineligible minor has submitted personal information, appropriate steps may be taken in accordance with applicable requirements.

21. International Data Processing

BullBatch supports customers in multiple countries.

As a result, personal information may be processed, stored, transmitted, or accessed in countries other than the country where the user resides.

This may occur when BullBatch uses international payment providers, cloud providers, technology providers, artificial-intelligence services, security services, or other service providers.

Where required, BullBatch takes reasonable steps to ensure that international processing is handled in accordance with applicable privacy and data-protection requirements.

22. Your Privacy Rights

Depending on your country and applicable law, you may have rights relating to your personal information.

These rights may include the right to:

These rights may be subject to legal exceptions. For example, BullBatch may be required or permitted to retain transaction, security, fraud-prevention, identity, or compliance information even after a deletion request.

23. Correcting Personal Information

Certain information may be updated directly through BullBatch.

For example, users may be able to update their linked bank account, provided the new bank account belongs to the same person and is consistent with the verified identity associated with the BullBatch account.

Certain verified identity information may not be freely changed where doing so could compromise account security or compliance requirements.

24. Third-Party Services

BullBatch may contain links to, integrate with, or rely on third-party services.

These third parties may have their own privacy policies and data-processing practices.

BullBatch is not responsible for the privacy practices of independent third-party websites or services outside BullBatch's control.

25. Legal Disclosure

BullBatch may disclose information where we reasonably believe disclosure is necessary to:

BullBatch will seek to limit disclosures to information reasonably relevant to the lawful purpose of the request.

26. Business Changes

If BullBatch is involved in a merger, restructuring, financing, acquisition, sale of assets, reorganization, or similar business transaction, information may be transferred as part of that transaction subject to appropriate legal protections.

27. Changes to This Privacy Policy

BullBatch may update this Privacy Policy from time to time to reflect:

Continued use of BullBatch after an updated Privacy Policy becomes effective may constitute acknowledgement of the updated policy where permitted by applicable law.

28. Customer Responsibilities

Users are responsible for ensuring that information submitted to BullBatch is accurate.

Users must not:

Providing false or fraudulent information may result in restrictions or other action under BullBatch's Terms of Service.

29. Privacy and the BullBatch Community

Information posted publicly in the BullBatch Forum may be visible to other users.

Do not post information you want to remain private.

BullBatch may remove or restrict content that exposes:

30. Contacting BullBatch

If you have questions regarding this Privacy Policy, your personal information, or a privacy-related concern, contact BullBatch at:

support@bullbatch.com

When contacting BullBatch about privacy, provide only the information reasonably necessary for us to identify and address your request.

Never send your password or private authentication codes to BullBatch Support.

31. BullBatch Privacy Commitment

BullBatch's ability to operate secure digital market products depends on trust, responsible information handling, transaction integrity, identity protection, and fraud prevention.

We aim to collect and process information reasonably necessary to operate BullBatch, protect customers, process transactions, provide support, maintain platform security, comply with applicable requirements, and improve our services.

Protecting privacy does not require BullBatch to expose security systems, fraud-prevention methods, internal controls, or information that could compromise the safety of BullBatch or its users.

BullBatch therefore seeks to balance transparency, customer privacy, security, regulatory responsibility, and the integrity of the platform.